Privacy Policy

Effective Date: 03/18/2025

At Yachtservice Los Roques (YSLR), we respect your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, and safeguard your information when you engage with our services, website, or communications.

1. Information We Collect

We may collect:

  • Personal Identification Data: Name, email address, phone number, passport details (for clearance/visa processing).

  • Vessel Information: Yacht name, size, flag, gross tonnage, crew/guest lists, and itineraries.

  • Payment Data: Billing information, invoices, and transaction records.

  • Communication Data: Messages, requests, and correspondence via phone, email, or WhatsApp.

2. How We Use Your Information

We use collected data to:

  • Provide clearance, visa, and regulatory compliance services.

  • Manage provisioning, concierge, and logistical support.

  • Arrange travel, itineraries, and emergency response assistance.

  • Ensure safety, legal compliance, and smooth operations in Venezuelan waters.

  • Maintain financial transparency and invoicing.

We do not sell, rent, or trade your data to third parties.

3. Sharing of Information

We may share your data only with:

  • Official authorities (Customs, Immigration, INEA, National Park, etc.) to comply with legal clearance and permits.

  • Trusted third-party providers (e.g., provisioning suppliers, ground transport, maintenance crews) strictly for operational needs.

  • Legal compliance partners when required by Venezuelan law.

4. Data Security

We apply strict security protocols to protect your data, including:

  • Encrypted digital storage of client and vessel documents.

  • Controlled access by authorized personnel only.

  • Secure handling of passports, visas, and sensitive legal files.

5. International Clients & Compliance

As the only yacht agency authorized to process tourist visas for U.S. citizens and other visa-required nationalities, we handle sensitive data under strict confidentiality. All procedures comply with Venezuelan maritime regulations and international data standards.

6. Data Retention

We retain data only as long as necessary to fulfill our services, legal obligations, and accounting requirements. Once no longer required, documents are securely deleted or destroyed.

7. Your Rights

Clients may request at any time to:

  • Access their personal data.

  • Correct or update information.

  • Request deletion (subject to regulatory obligations).

  • Restrict processing of certain data.

8. Cookies & Website Usage

Our website may use cookies to improve navigation, security, and client experience. Cookies can be disabled in your browser settings.

9. Updates to Policy

This Privacy Policy may be updated periodically to reflect changes in law or operations. Clients will be notified of significant updates.

10. Contact Us

For privacy-related inquiries or to exercise your rights, please contact:

Yachtservice Los Roques
📧 info@yachtservicelosroques.com
📞 +58 [Insert Number]